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What to do if the SnapMagic Desktop App doesn't recognize my Eagle?
What to do if the SnapMagic Desktop App doesn't recognize my Eagle?

A guide on how to troubleshoot if the SnapMagic Desktop App doesn’t identify your computer’s Eagle software.

Ana Trujillo avatar
Written by Ana Trujillo
Updated over a week ago

Follow the steps below if your Eagle Version is not shown in the SnapMagic Desktop App's dropdown bar.

Note: the SnapMagic Desktop App supports Eagle v8 and above.

Step 1:

Confirm that your Eagle software is installed on the C: drive of your computer. If not, move it to this location and try to connect your tool again.

Step 2:

If you have recently uninstalled an old version of Eagle, the Eagle installation registry keys could have been removed.

Reinstall the previous version that was installed on your computer and see if it solves the issue.

Step 3:

If this is the first or only Eagle version you have ever downloaded. Do the following:

  1. Go to the Control Panel and uninstall the SnapMagic Desktop App.

  2. Close Eagle if it is open.

  3. Install the SnapMagic Desktop App. The latest version is available here.

  4. Try to connect the Eagle software to the SnapMagic Desktop App again.

Step 4:

If steps 1-3 didn’t solve the problem, follow the steps below:

  1. Press Windows+X to open the Power Users menu, and then click “Command Prompt”

    Note: in some cases, this might appear as “Windows Poweshell” or “Windows Terminal”.

  2. Once there, paste this command: reg query HKLM\SOFTWARE\Classes\EAGLEBRD\shell\open\command and press ENTER.

  3. The output should be like this:

If when running this command you received an error message like this “The system was unable to find the specified registry key or value”, this states that there was an issue with the installation of the Eagle Software on your computer. In this case, you need to reinstall your Eagle software so it can be recognized by the SnapMagic Desktop App.

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